Support
Frequently asked questions
Quick answers about access, PINs, hours, and booking space at the CyberMill.
Need a hand?
We are not staffed on site, but our team answers email within 24–72 hours.
Troubleshooting guides1How much does it cost for access?
Access to our facility is free!
2What do I need to enter?
To enter one of our sites, you need to create an account. Upon account creation, you will receive a 6-digit PIN which you can use at the door at our site.
3What if I forget my PIN?
You can view your PIN by logging into your account on our website by clicking on Account at the top of the page. If your account was created after 1/15/2025, your PIN should have been emailed to you.
4What are the hours of the CyberMill?
The CyberMill is open from 5am to 10:30pm every day.
5Can I use a computer on site?
Depending on the site, there will be a limited number of computers available for use on a first come first serve basis.
6Can I bring my laptop to use?
You can bring your own laptop, tablet, or any other device that connects to the internet. NOTE: We do not provide technical assistance for personal devices.
7Can anyone use the conference room?
The conference room is available to everyone on a first come first serve basis.
8What if I need help?
First check the Help section of our site to see if your answer is there. Our support email address is support@gccybermill.com. We will try our best to respond within 72 hours.
9Is someone on site to let me in?
We are not staffed. You will need to register an account on our website to get a PIN which will be used to access the building.
10Can I have a meeting at the CyberMill?
Yes, the conference room is available for meetings on a first come first serve basis.
11Can I take a class online at the CyberMill?
You can take classes online, or anything else that you would normally need the internet for.
Still have questions?
Send us a note and we will get back to you within 24–72 hours.