Get help

Log in to your account — your PIN is displayed on the account page. If your account was created after 1/15/2025, your PIN was also emailed to you at signup.

Click here to register. You will be asked a series of questions and be presented with your PIN at the end.

Click here to reset your password. Upon submitting your information, you will be emailed a link which can be used to change your password.

• Verify that you are using the 6-digit PIN given to you on account creation, also viewable from the Account page.
• Please allow up to 5 minutes for your account to be enabled in the system.
• If it still doesn't work, email us at support@gccybermill.com and provide the email address used to register.

Tap the touchscreen device on the outside of the door to bring up the screen. At the bottom right press "PIN" and enter your PIN given to you at account creation, also viewable from the Account page. Then push open the door.

• Please first try restarting the computer. It will reset back to default settings (note that any files added to the computer will be wiped out).
• If you still don't see one, try another computer — and if you can, email us at support@gccybermill.com letting us know about the problem.

• Make sure that printing access for the site you are at is enabled in your account.
• If you just enabled access, please allow up to 15 minutes for your account to be enabled on the printer.
• If you still can't print, email us at support@gccybermill.com letting us know about the problem.

Try pulling the power cable out of the copier, leaving it out for 10 seconds, plugging it back in, and allowing 5 minutes for it to start up.

1. Try pressing any button on the keyboard to wake it up.
2. If you still don't see anything, the monitor may have been turned off. Press the power button on the monitor (bottom right) to turn it on.
3. If that doesn't work, the computer may have been shut down. On the back of the monitor is a black box — press the power button to turn it on.

The internet may be temporarily down. Please first try restarting the computer — it will reset back to a base configuration we have set. If that doesn't work, our connection to the internet is temporarily down.

Software won't launch, printing issues, and so on — please first try restarting the computer. It will reset back to a base configuration we have set.